At Evolve Contract Solutions, we pride ourselves on delivering unparalleled service and innovative solutions to complex operational challenges. Our recent engagement with Great Bear, a prominent leader in supply chain logistics with 10 locations across the Northwest of England. 

Great Bear stands out as a premier provider of third-party logistics (3PL) services in the United Kingdom. Boasting over 2 million square feet of warehousing space and a fleet of advanced vehicles, they offer comprehensive logistics solutions tailored to a diverse clientele. From warehousing to distribution, contract packing, and value-added services, Great Bear's expertise ensures efficient and reliable supply chain management for their customers. 

By leveraging our expertise in cleaning and facility management, we support Great Bear in upholding their reputation for excellence and reliability in the logistics industry. Together, we demonstrate a commitment to delivering exceptional service and driving operational excellence in every aspect of their business.  

This collaboration serves as a testament to our dedication and expertise in the cleaning sector, as well as our ability to provide innovative solutions to meet the unique needs of our clients in the logistics industry. 

Consolidating Cleaning operations 

Great Bear faced multiple issues within its cleaning operations. Chief among them was the inconsistency brought on by managing five different cleaning companies, each with its own compliance regulations and service levels. These fragmented efforts resulted in a lack of cohesion and efficiency across the sites.  

Recognising this, our team at Evolve Contract Solutions took a comprehensive approach by implementing the Transfer of Undertakings (Protection of Employment) regulations, seamlessly integrating existing employees from the five companies into our structured framework. This consolidation enabled us to manage the entire cleaning process while maintaining and enhancing communication with employees and customers.  

At Evolve Contract Solutions, we are deeply committed to fostering engagement, and this successful transition marked the beginning of a significantly improved service delivery model for Great Bear. We took proactive steps to ensure a smooth transition by engaging with site managers, current cleaners, and existing suppliers.  

Our approach focused on maintaining service continuity throughout the process, ensuring that Great Bear received uninterrupted support during the transition period.  

By collaborating closely with all stakeholders involved, we facilitated effective communication and coordination, addressing any concerns and ensuring a seamless transition to our enhanced cleaning services. This proactive engagement exemplifies our dedication to delivering exceptional service and building strong partnerships with our clients.

Enhanced Communication and Efficiency 

Among the other notable challenges was a severe lack of communication with existing suppliers. This was causing significant disruptions and inefficiencies. Evolve Contract Solutions tackled this by introducing regular account reviews, thorough site audits, and detailed reporting mechanisms. By fostering a culture of transparency and ongoing evaluation, we managed to elevate the quality of services delivered, ensuring they met and often exceeded expectations.  

Furthermore, we addressed the issue of delayed consumable orders by instituting a robust ordering process. Our system guarantees that orders are delivered within three working days, eliminating the delays that previously plagued Great Bear's operational efficiency. 

Implementing cleaning schedules  

Another critical issue was the absence of standardised and comprehensive cleaning schedules at several Great Bear sites. Many locations operated with minimal or no structured cleaning guidelines, which posed a risk to maintaining high standards of hygiene and safety. Evolve Contract Solutions stepped in to introduce precise cleaning schedules across all sites. These schedules allowed customers to fully audit the work being carried out, contributing to a more organised and accountable cleaning process.

Conclusion 

By taking charge of these multifaceted challenges, Evolve Contract Solutions did more than just streamline Great Bear’s cleaning operations; we set a new standard for service excellence that aligned with Great Bear's commitment to operational efficiency and high standards. Our partnership with Great Bear is a shining example of how strategic, well-executed solutions can turn operational challenges into success stories. We’re proud of the transformative impact we’ve made and remain dedicated to continually providing services that drive growth and excellence for all our clients.